Our Store Policies
Things You Need to Know
At Hopeful Hive, as well as providing you with support for your mental health, we aim to give all our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Shipping Policy
How It Works
All orders are processed within an estimated 5-7 business days, with the exception of personalised goods, which may be delayed by a few days during periods of high demand. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
​
Domestic Shipping
Orders are delivered via EVRi Delivery Service - prices vary dependent on product quantity/weight.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
​
International Shipping
Worldwide shipping is completed through Royal Mail International, and prices change depending on the delivery country. Delivery time for these items are estimated at 5-12 business days.
​
Hopeful Hive is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Returns and Refunds
How It Works
Here at Hopeful Hive, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from the Hopeful Hive website, you may return unused products in their original packaging and with any labels within 14 days for a full refund, by first contacting us with your Name, Email address and Order Number within 14 days of receipt.
​
Any goods which have been supplied according to your particular specification, or which are personalised cannot be returned in line with the Consumer Contracts Regulations 2013.
Unfortunately, we are unable to accept the following goods for returns or refunds, unless they are deemed to be faulty:
-
Any goods which have been supplied according to your particular specification, or which are personalised.
If your item develops a fault after purchase, it is advisable for you to get in contact with us as soon as possible. You have up to 30 days after receipt to claim a full refund for a faulty item.
If you have purchased a product which is or has become faulty in the first 6 months after purchase, then you must contact us to arrange a return, one we have received this we inspect the product to deem whether it was the consumer that caused the fault or not. If it is determined that the consumer is not at fault, we will cover the postage costs for the return (postage receipt must be provided), if the consumer is deemed to be at fault, we will return the goods to you once you have covered the postage costs or we will dispose of the item at the consumer’s request.
In the event that Hopeful Hive is unable to replace or repair the item to a satisfactory condition, we will provide a refund or store credit at our discretion.
Privacy at Hopeful Hive
All about Information Security
Your privacy is of the highest importance to us, so we make sure to follow all data protection and processing laws. This way, you can shop with confidence, time and time again! Personalised products can mean sharing some sensitive details, so we have created a privacy policy to reassure the confidentiality of all information that is shared with us.
Read and download this below, and contact us if you have any queries.